Intercom vs Kayako(2026)
Intercom is better for teams that need best-in-class ai deflection. Kayako is the stronger choice if full conversation history. Intercom is paid (from $39/mo) and Kayako is paid (from $15/mo).
Full feature breakdown, pricing details, and pros & cons below.
Affiliate disclosure: Some “Visit” links on this page are affiliate links. We may earn a commission if you sign up — at no extra cost to you. It does not affect our rankings or editorial coverage. Learn more.
Intercom
Intercom provides a complete customer service platform with an AI agent (Fin), shared inbox, proactive messaging, and product tours — built to reduce support volume and increase customer satisfaction.
Starting at $39/mo
Visit IntercomKayako
Kayako provides omnichannel customer service with a unified conversation history across email, live chat, and social — giving support agents full context of every customer interaction.
Starting at $15/mo
Visit KayakoHow Do Intercom and Kayako Compare on Features?
| Feature | Intercom | Kayako |
|---|---|---|
| Pricing model | paid | paid |
| Starting price | $39/mo | $15/mo |
| AI agent (Fin) | ✓ | — |
| Shared inbox | ✓ | — |
| Live chat widget | ✓ | — |
| Proactive messaging | ✓ | — |
| Product tours | ✓ | — |
| Help center | ✓ | — |
| Ticketing | ✓ | — |
| Unified conversation view | — | ✓ |
| Live chat | — | ✓ |
| Email ticketing | — | ✓ |
| Social media support | — | ✓ |
| Self-service portal | — | ✓ |
| Customer journey tracking | — | ✓ |
| Automation | — | ✓ |
Intercom Pros and Cons vs Kayako
Intercom
Kayako
Should You Use Intercom or Kayako?
Choose Intercom if…
- •Best-in-class AI deflection
- •Beautiful UI
- •Strong in-app messaging
Choose Kayako if…
- •Full conversation history
- •Affordable
- •Good multi-channel support