Kayako vs Help Scout(2026)
Kayako is better for teams that need full conversation history. Help Scout is the stronger choice if clean, email-like interface. Kayako is paid (from $15/mo) and Help Scout is paid (from $22/mo).
Full feature breakdown, pricing details, and pros & cons below.
Affiliate disclosure: Some “Visit” links on this page are affiliate links. We may earn a commission if you sign up — at no extra cost to you. It does not affect our rankings or editorial coverage. Learn more.
Kayako
Kayako provides omnichannel customer service with a unified conversation history across email, live chat, and social — giving support agents full context of every customer interaction.
Starting at $15/mo
Visit KayakoHelp Scout
Help Scout provides shared inboxes, a help center, and live chat in a clean interface that feels like email — designed for teams who want human, non-robotic customer support.
Starting at $22/mo
Visit Help ScoutHow Do Kayako and Help Scout Compare on Features?
| Feature | Kayako | Help Scout |
|---|---|---|
| Pricing model | paid | paid |
| Starting price | $15/mo | $22/mo |
| Unified conversation view | ✓ | — |
| Live chat | ✓ | — |
| Email ticketing | ✓ | — |
| Social media support | ✓ | — |
| Self-service portal | ✓ | — |
| Customer journey tracking | ✓ | — |
| Automation | ✓ | — |
| Shared inbox | — | ✓ |
| Help center (Docs) | — | ✓ |
| Live chat (Beacon) | — | ✓ |
| Customer profiles | — | ✓ |
| Saved replies | — | ✓ |
| Automation workflows | — | ✓ |
| Satisfaction ratings | — | ✓ |
Kayako Pros and Cons vs Help Scout
Kayako
Help Scout
Should You Use Kayako or Help Scout?
Choose Kayako if…
- •Full conversation history
- •Affordable
- •Good multi-channel support
Choose Help Scout if…
- •Clean, email-like interface
- •Great customer experience
- •Strong knowledge base