Crisp vs Kayako(2026)
Crisp is better for teams that need very affordable. Kayako is the stronger choice if full conversation history. Crisp is freemium (from $25/mo) and Kayako is paid (from $15/mo).
Full feature breakdown, pricing details, and pros & cons below.
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Crisp
Crisp is a business messaging platform combining live chat, email, messenger, and team inbox in one tool — with a CRM, chatbot builder, and knowledge base ideal for startups and SMBs.
Starting at $25/mo
Visit CrispKayako
Kayako provides omnichannel customer service with a unified conversation history across email, live chat, and social — giving support agents full context of every customer interaction.
Starting at $15/mo
Visit KayakoHow Do Crisp and Kayako Compare on Features?
| Feature | Crisp | Kayako |
|---|---|---|
| Pricing model | freemium | paid |
| Starting price | $25/mo | $15/mo |
| Live chat widget | ✓ | — |
| Shared inbox | ✓ | — |
| CRM | ✓ | — |
| Chatbot builder | ✓ | — |
| Knowledge base | ✓ | — |
| Email campaigns | ✓ | — |
| MagicBrowse co-browsing | ✓ | — |
| Unified conversation view | — | ✓ |
| Live chat | — | ✓ |
| Email ticketing | — | ✓ |
| Social media support | — | ✓ |
| Self-service portal | — | ✓ |
| Customer journey tracking | — | ✓ |
| Automation | — | ✓ |
Crisp Pros and Cons vs Kayako
Crisp
Kayako
Should You Use Crisp or Kayako?
Choose Crisp if…
- •Very affordable
- •Good free tier
- •All-in-one for SMBs
Choose Kayako if…
- •Full conversation history
- •Affordable
- •Good multi-channel support