Freshdesk vs Kayako(2026)
Freshdesk is better for teams that need generous free tier (10 agents). Kayako is the stronger choice if full conversation history. Freshdesk is freemium (from $15/mo) and Kayako is paid (from $15/mo).
Full feature breakdown, pricing details, and pros & cons below.
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Freshdesk
Freshdesk is customer support software with multi-channel ticketing, automation, team collaboration, self-service portal, and AI-powered answers — with a generous free plan for small teams.
Starting at $15/mo
Visit FreshdeskKayako
Kayako provides omnichannel customer service with a unified conversation history across email, live chat, and social — giving support agents full context of every customer interaction.
Starting at $15/mo
Visit KayakoHow Do Freshdesk and Kayako Compare on Features?
| Feature | Freshdesk | Kayako |
|---|---|---|
| Pricing model | freemium | paid |
| Starting price | $15/mo | $15/mo |
| Multi-channel ticketing | ✓ | — |
| Automation | ✓ | ✓ |
| Team collaboration | ✓ | — |
| Self-service portal | ✓ | ✓ |
| Freddy AI | ✓ | — |
| SLA management | ✓ | — |
| Custom reports | ✓ | — |
| Unified conversation view | — | ✓ |
| Live chat | — | ✓ |
| Email ticketing | — | ✓ |
| Social media support | — | ✓ |
| Customer journey tracking | — | ✓ |
Freshdesk Pros and Cons vs Kayako
Freshdesk
Kayako
Should You Use Freshdesk or Kayako?
Choose Freshdesk if…
- •Generous free tier (10 agents)
- •Affordable pricing
- •Good UI
Choose Kayako if…
- •Full conversation history
- •Affordable
- •Good multi-channel support