Front vs Kayako(2026)
Front is better for teams that need great team collaboration. Kayako is the stronger choice if full conversation history. Front is paid (from $19/mo) and Kayako is paid (from $15/mo).
Full feature breakdown, pricing details, and pros & cons below.
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Front
Front is a shared inbox platform that combines email, SMS, chat, and social into one collaborative workspace — built for revenue and ops teams who need to manage high-volume external communications.
Starting at $19/mo
Visit FrontKayako
Kayako provides omnichannel customer service with a unified conversation history across email, live chat, and social — giving support agents full context of every customer interaction.
Starting at $15/mo
Visit KayakoHow Do Front and Kayako Compare on Features?
| Feature | Front | Kayako |
|---|---|---|
| Pricing model | paid | paid |
| Starting price | $19/mo | $15/mo |
| Shared inbox | ✓ | — |
| Omnichannel (email/SMS/chat/social) | ✓ | — |
| Team collaboration | ✓ | — |
| Canned responses | ✓ | — |
| Analytics | ✓ | — |
| Salesforce integration | ✓ | — |
| Rules and automation | ✓ | — |
| Unified conversation view | — | ✓ |
| Live chat | — | ✓ |
| Email ticketing | — | ✓ |
| Social media support | — | ✓ |
| Self-service portal | — | ✓ |
| Customer journey tracking | — | ✓ |
| Automation | — | ✓ |
Front Pros and Cons vs Kayako
Front
Kayako
Should You Use Front or Kayako?
Choose Front if…
- •Great team collaboration
- •Works from your own domain email
- •Strong analytics
Choose Kayako if…
- •Full conversation history
- •Affordable
- •Good multi-channel support